Contact Marble 3D AI Support & Team
Have questions about 3D model generation, subscriptions, credit top-ups, or API access? Our engineering and support team is here to assist you.
Communication Channels
How to Reach the Marble 3D AI Team
Choose the channel that best matches your request. We respond to all customer and developer inquiries promptly.
Customer & Billing Support
For questions about subscriptions, payments, credit refunds, or account settings, email support@marble3dai.com. Typical response time is under 12 hours.
Technical & 3D Pipeline Help
Having issues with mesh export, STL 3D printing slicing, or quad retopology? Include your task ID and model format for rapid engineering assistance.
Enterprise & Custom API
Looking for high-concurrency dedicated GPU access, custom 3D model fine-tuning, or bulk credit agreements? Contact enterprise@marble3dai.com.
Creator & Partner Feedback
We actively listen to feedback from game studios, 3D printing enthusiasts, and concept designers to continuously refine our engine algorithms.
Service Commitment
Our Support & Service Level Commitments
We are dedicated to providing a transparent, reliable, and fair creative platform for all users.
Rapid SLA Response
Support tickets received between Monday and Friday are addressed within 12 business hours by real engineers.
Automatic Credit Protection
If a cloud generation job fails due to an upstream worker error or network drop, consumed credits are automatically refunded to your balance.
Global Data Privacy
Uploaded reference images and generated 3D meshes remain strictly private to your account and are never used to train public models without consent.
Frequently Asked Questions
Quick answers to common questions about contacting us and support workflows.
Ready to generate production-ready 3D models?
Experience our multi-model matrix featuring Hunyuan 3.1, Trellis 2, and Rodin Gen-2.